At Procutify, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund and return process to ensure a hassle-free experience.

1. Refund Eligibility

• You may request a refund if the product is defective, damaged during shipping, or if you received the wrong item.
• Refunds are accepted within 30 days from the date of delivery.
• The item must be unworn, unwashed, and in its original condition with all tags and packaging intact.
• Refunds will not be accepted for items that have been worn, washed, or altered in any way.

2. How to Request a Refund

• To initiate a refund, please contact our customer service team at 330-253-5592 or email us at [insert email].
• Provide your order number, the product(s) you wish to return, and a description of the issue.
• You may be asked to provide a photo of the defective or damaged item.

3. Return Eligibility

• Returns are accepted within 30 days from the date of delivery.
• The item must be unworn, unwashed, and in its original condition, with all tags and packaging intact.
• We do not accept returns on sale items, gift cards, personalized/customized items, or items that have been used or altered.
• Items must be returned to the correct address (as provided during the return process). Incorrect returns may not be eligible for a refund.

4. How to Initiate a Return

• To initiate a return, please contact our customer service team at 330-253-5592 or email us at [insert email].
• Provide your order number and the item(s) you wish to return.
• You may be asked to provide a photo of the item(s) for inspection (if the return is due to damage, defect, or wrong item received).
• Our customer service team will provide you with a return authorization and instructions on how to send the item back.

5. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake made by us (e.g., defective or wrong item).
• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
• We do not accept returns sent without prior authorization or returned to the wrong address.

6. Refund Process

• Once your return is received and inspected, we will notify you via email about the status of your return.
• If your return is approved, we will process your refund to the original method of payment.
• Refunds typically take 7-10 business days to be reflected in your account, depending on your payment provider.
• If the return is not approved (e.g., item is used or damaged), you will be notified, and the item may be returned to you at your expense.

7. Non-Refundable and Non-Returnable Items

• Gift cards, sale items, or promotional items are not eligible for returns or refunds.
• Custom or personalized items are also non-returnable unless they arrive damaged or defective.

8. Exchange Policy

• Unfortunately, we do not offer direct exchanges. If you’d like a different size or color, please return the item for a refund and place a new order for the desired item.

9. Contact Information If you have any questions or concerns about your refund or return request, please reach out to us at:

Procutify
Women Clothes Shop
Myers Industries Inc
EIN Number: 34-0778636
Address: 1293 S Main St, Akron, OH 44301
Phone: 330-253-5592
Email: [email protected]

We are committed to providing excellent customer service and ensuring that your shopping experience is a positive one. Thank you for shopping with Procutify!